FREQUENTLY ASKED QUESTIONS
Can I cancel or modify my order?
Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed.
What are the benefits of creating an account?
Creating a American Warrior account allows you to:
(1) store multiple shipping and billing addresses to expedite your checkout;
(2) save the contents of your shopping bag for later;
(3) easily access your current order details and history;
(4) save credit card information to expedite checkout;
(5) manage your saved items;
(6) discover recommended items.
Do you offer price adjustments?
If an item you have purchased at awluggage.com has been reduced from its original price, you must contact us within 10 days of placing the order to have the difference refunded to you in the original form of payment.
What is the priority waiting list?
We offer our clients the opportunity to pre-order items that are currently in production or that have sold out and are on back-order.
When you order one of these items, you are placed on a priority waiting list to be among the first to receive your selection once it becomes available. We do our best to provide expected shipping dates for these items on the product page and during checkout, but please be aware that they may arrive sooner or later than anticipated.
Which payment methods do you accept?
American Warrior Luggage accepts the following forms of payment for online purchases:
(3) American Express
Please note that your billing address must match the address on your credit card statement.
When will my credit card be charged?
The transaction will be charged to your credit card after we have verified your card details, received credit authorization, confirmed availability, and prepared your order for shipping. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes.
Can I use multiple methods of payment?
Will I be charged sales tax?
What is your return policy?
For online purchases, American Warrior will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice.
Full-price merchandise must be returned within 30 days from the date of delivery to AWluggage.com. However, all PayPal purchases must be returned exclusively to AWluggage.com.
Sale merchandise and corporate gifts must be returned exclusively to AWluggage.com within 20 days from the date of delivery.
Merchandise that has been worn, used, altered or damaged will not be accepted. Returns items will only be honored if the label remains intact.
American Warrior Luggage reserves the right to refuse return of any merchandise that does not meet the above return requirements in American Warrior Luggage’s sole discretion.
Merchandise returned to AWluggage.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
How do I return an item?
Easy-to-follow return instructions are included with each shipment. We recommend shipping returned merchandise via FedEx for tracking purposes. Please be sure to request adequate insurance to cover the shipment. American Warrior Luggage will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.
How long does it take for a refund to be issued?
Merchandise returned to AWluggage.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express, Discover, and we will reimburse the card used. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Are delivery charges refundable?
Original shipping charges incurred at the time of purchase are non-refundable.
Due to high call volumes, we advise you to email us or leave us a voicemail, to which we will reply as soon as possible. For any inquiries related to products or online orders please contact us at 806-831-3215 or via email at firstname.lastname@example.org. Please note we are available Monday-Friday from 8AM-10PM(CT) and Saturday 9AM-10PM(CT), excluding holidays. For existing orders, please include your order number and a callback phone number. For product inquiries, please include the style number and size if applicable.